Legal

Privacy Policy

Effective Date: June 5, 2025

California Residents (CCPA)

You have the right to know, delete, and opt out. LogiMatcher does not sell your personal information. See Section 10 for your full CCPA rights.

1. Who We Are

LogiMatcher, Inc. ("LogiMatcher," "we," "us," or "our") operates an AI-powered 3PL warehouse matching platform at logimatcher.com. We are headquartered in California. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website and services (collectively, the "Service").

Questions? Contact our privacy team at privacy@logimatcher.com.

2. Information We Collect

2.1 Information You Provide

When you use the Service, you may provide:

CategoryExamplesCollected
IdentifiersName, email address, phone numberYes
Business InformationCompany name, business type, monthly order volume, product categories, services needed, fulfillment timelineYes
CommunicationsAI advisor chat messages (pre-search conversation)Yes
Feedback & Survey DataPost-match satisfaction survey responses (optional)Yes
Financial InformationPayment details for Warehouse subscription fees (processed by third-party payment processors — not stored by LogiMatcher)No (third-party)
Usage DataIP address (rate limiting only, not stored persistently), pages visited, interactions with the ServiceYes

2.2 Information Collected Automatically

We may automatically collect certain technical information when you visit the Service, including IP address (used solely for abuse/rate-limit protection and not linked to your identity in our database), browser type, and referring URLs through standard web server logs and cookies.

2.3 Information We Do Not Collect

We do not collect Social Security numbers, driver's license numbers, financial account numbers, health information, or biometric data. We do not knowingly collect information from individuals under 18 years of age.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Matching. To run AI matching algorithms and identify suitable Warehouse partners based on your business requirements.
  • Introductions. To share your contact information and business requirements with your matched Warehouse(s) as the core service delivery.
  • Communications. To send you confirmation emails, match introductions, and optional follow-up surveys via our email provider (Resend).
  • AI Chat. To power the AI advisor conversation that refines your requirements before and after search (processed by Groq and Google Gemini AI services).
  • Service Improvement. To analyze usage patterns, improve matching accuracy, and develop new features.
  • Security & Fraud Prevention. To detect and prevent abuse, spam, and unauthorized access.
  • Legal Compliance. To comply with applicable laws, regulations, or legal process.

4. How We Share Your Information

4.1 With Matched Warehouses (Core Service)

When you consent to an introduction, we share your name, email address, phone number, company name, and business requirements (quiz answers and AI chat summary) with the matched Warehouse. This disclosure is the fundamental purpose of the Service and requires your explicit consent via the contact form submission. This is not a sale of personal information.

4.2 Service Providers

We share information with trusted third-party service providers who process data on our behalf:

  • Cloudflare — Web hosting, Workers runtime, CDN, and security services
  • Supabase — Current database backend and storage
  • Resend — Transactional email delivery
  • Groq — AI language model inference (chat messages sent for processing)
  • Google (Gemini API) — AI language model inference (fallback chat processing)

These providers are contractually bound to use your information only as necessary to provide services to us and in accordance with applicable law.

4.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or respond to a government request.

4.4 Business Transfers

If LogiMatcher is acquired, merges, or transfers substantially all of its assets, your information may be transferred as part of that transaction. We will provide notice via the Service before your information is transferred and becomes subject to a different privacy policy.

4.5 No Sale of Personal Information

LogiMatcher does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. The sharing of your information with a matched Warehouse as described in Section 4.1 is a service delivery function, not a "sale" as defined under the CCPA.

5. Data Retention

We retain personal information for as long as necessary to provide the Service and as required by applicable law:

  • Lead records (name, email, business info, match results): retained for 3 years from creation to support Warehouse billing disputes and service improvement.
  • Survey responses: retained for 2 years.
  • Email logs: retained for 1 year.
  • IP addresses (rate limiting): stored in memory only, not persisted to the database.

You may request deletion of your personal information at any time (see Section 10 for California residents; Section 9 for all users).

6. Cookies and Tracking

We use minimal cookies necessary to operate the Service (e.g., session management for the admin interface). We do not use advertising cookies, cross-site tracking cookies, or behavioral advertising. We do not use Google Analytics or similar third-party analytics on the user-facing Service.

You may disable cookies in your browser settings. Disabling cookies may affect certain features of the Service (such as admin login persistence).

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

  • TLS encryption for all data in transit
  • Row-level security policies on our database
  • API authentication for all administrative endpoints
  • Token-based authentication for survey submissions
  • Service role key restrictions for database access

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify affected users as required by applicable law.

8. Children's Privacy

The Service is intended solely for business use by individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at privacy@logimatcher.com and we will promptly delete it.

9. Your Rights (All Users)

Regardless of where you are located, you may:

  • Access your information. Request a copy of the personal information we hold about you.
  • Correct inaccuracies. Request that we correct inaccurate information.
  • Request deletion. Request that we delete your personal information, subject to certain legal exceptions.
  • Withdraw consent. If processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise these rights, email us at privacy@logimatcher.com with the subject "Privacy Request." We will respond within 45 days.

10. California Residents — CCPA / CPRA Rights

If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), grants you specific rights regarding your personal information.

10.1 Right to Know

You have the right to request that we disclose:

  • The categories of personal information we have collected about you
  • The categories of sources from which the information was collected
  • The business or commercial purpose for collecting the information
  • The categories of third parties with whom we share the information
  • The specific pieces of personal information we have collected about you

10.2 Right to Delete

You have the right to request deletion of personal information we collected from you, subject to certain exceptions (e.g., completing a transaction, complying with a legal obligation, detecting security incidents).

10.3 Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

10.4 Right to Opt Out of Sale or Sharing

LogiMatcher does not sell or share your personal information for cross-context behavioral advertising. No opt-out is required, but you may confirm this practice by contacting us.

10.5 Right to Limit Use of Sensitive Personal Information

We do not collect sensitive personal information as defined by the CPRA (such as financial account numbers, Social Security numbers, or precise geolocation data).

10.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

10.7 How to Submit a CCPA Request

To submit a verified consumer request:

  • Email: privacy@logimatcher.com with subject "CCPA Request"
  • Include: your full name, email address used with the Service, and the specific right you wish to exercise

We will verify your identity before fulfilling any request and respond within 45 calendar days. If we need more time, we will notify you and may extend the response period by an additional 45 days. We will fulfill up to two requests per 12-month period at no charge.

10.8 Authorized Agent

You may designate an authorized agent to submit a CCPA request on your behalf. We may require written authorization and may verify your identity directly.

10.9 CCPA Categories Collected (Summary)

For reference, we have collected the following CCPA categories of personal information in the past 12 months:

  • A. Identifiers — name, email, phone number (from contact form)
  • B. Customer Records — company name, business type, order volume (from quiz)
  • F. Internet Activity — IP address for rate limiting (not linked to user record)
  • K. Professional/Employment — company information provided voluntarily

We have not collected categories C (protected characteristics), D (commercial information beyond the above), E (biometric), G (geolocation), H (sensory data), I (professional inferences beyond the quiz), or L (sensitive personal information).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with a new effective date. If we make material changes affecting how we use your personal information, we will provide prominent notice via the Service or by email where practicable. Your continued use of the Service after the effective date constitutes acceptance of the revised Privacy Policy.

12. Contact Us

For privacy-related questions, requests, or complaints:

LogiMatcher, Inc. — Privacy Team
Email: privacy@logimatcher.com
Response time: within 45 calendar days

For general inquiries, visit our About page for additional contact options.